Automating HR support for a distributed team

Challenge

HR team of 2 supporting 250 employees across 3 cities. Repeat queries about leave balances, payslips, and policies consumed 60% of HR bandwidth.

Solution

Ziantrix AI query resolution deployed across Slack and email. The AI handles leave balance checks, policy questions, and payslip requests automatically — escalating only complex cases to the HR team.

Outcomes

• 60%+ of repeat queries resolved without HR intervention
• Employees get answers in under 30 seconds
• HR team focuses on hiring and culture initiatives
• Query volume dashboard shows trends and peak times