Privacy Policy

1. Information Collection

We collect the following types of information:

• Contact Information: When you submit our contact form, we collect your name, email address, organization name, and message content.
• Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, device information, and pages visited.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Essential cookies are required for website functionality, while analytics cookies help us improve our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you updates about our services (with your consent)
• Analyze website usage to improve user experience
• Detect and prevent fraud or security issues
• Comply with legal obligations

3. Data Storage and Security

Your data is stored securely using industry-standard encryption and access controls. We retain your personal information for up to 2 years or as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data
• Right to Object: Object to processing of your personal data
• Right to Data Portability: Receive your data in a structured, commonly used format

To exercise these rights, please contact us at privacy@ziantrix.com.

5. GDPR Compliance

If you are located in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means:

• We process your data lawfully, fairly, and transparently
• We collect data only for specific, legitimate purposes
• We retain data only as long as necessary
• We implement appropriate security measures
• We respect your rights regarding your personal data

6. CCPA Compliance

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

7. Third-Party Services

We may use third-party services to process data, including:

• Analytics services (e.g., Google Analytics) to understand website usage
• Email service providers to send communications
• Form handling services to process contact form submissions

These services have their own privacy policies and may collect information directly from you. We are not responsible for the privacy practices of third-party services.

8. Cookies

We use the following types of cookies:

• Essential Cookies: Required for website functionality. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website. You can opt-out of these cookies.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@ziantrix.com
General Contact: contact@ziantrix.com